Overview
The Customer Service Representatives will support RollPay clients across South Africa by resolving issues, providing top-tier customer service, and maintaining high levels of client satisfaction. This role is critical in maintaining positive client relationships and ensuring smooth operations of RollPay services.
Key Responsibilities
- Respond to customer inquiries and support requests via phone, email, or chat.
- Troubleshoot and resolve customer issues in a timely and professional manner, escalating complex issues when needed.
- Maintain accurate records of customer interactions and service requests using CRM tools.
- Collaborate with internal teams to ensure customer feedback informs product improvements and service optimizations.
- Provide regular follow-up to ensure customer satisfaction post-resolution.
- Assist in onboarding new clients, guiding them through the RollPay platform and features.
- Stay updated on RollPay's offerings and changes to provide accurate information to clients.
Requirements
- 3+ years of experience in customer service, preferably within financial services, tech, or SaaS environments.
- Strong problem-solving skills and the ability to handle customer issues with professionalism.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment and manage time effectively.
- Familiarity with customer service software and CRM tools (e.g., Zendesk, Salesforce).
- Customer-first mindset with a passion for improving client experiences.
Benefits
Competitive salary
ESOPs
Quarterly movie tickets
Health insurance
Pension contributions
Professional Development
Hybrid Work Options
Performance Bonuses
Paid Annual Leave